1.1 The Customer may cancel or vary the order providing Cobra Waste Solutions with written notice of the cancellation or variation to the order not less than three (3) business days prior to the Delivery Date.
(a) In the event an order is cancelled by the Customer less than two (2) business days prior to the Delivery Date the cancellation fee will be 20% of the charged amount and payable to Cobra Waste Solutions.
(b) In the event an order is cancelled by the Customer on the Delivery Date the cancellation fee will be 30% of the charged amount and payable to Cobra Waste Solutions.
1.2 In the event the Customer seeks to vary an order pursuant to this clause 1, the granting of the variation sought shall be at the absolute discretion of Cobra Waste Solutions and may be subject to payment of additional fees and charges for changing the Service required and other reasonable costs of Cobra Waste Solutions.
1.3 The Customer acknowledges and accepts that it will not be entitled to a refund of any fees and charges paid in respect to a cancelled service whereby the Customer has failed to provide adequate notice of the cancellation or variation in accordance with this clause 1.
1.4 Cobra Waste Solutions may cancel the Customer’s order at any time on or prior to the scheduled Delivery Date in circumstances where Cobra Waste Solutions is unable or incapable of supplying and/or delivering the Skip Bins or carry out the Service on the date or time required by the Customer.
1.5 In the event an order is cancelled by Cobra Waste Solutions, the Customer will be entitled to receive a full refund of any monies paid in respect to the cancelled order unless otherwise agreed in writing and otherwise shall have or incur no further liability.
1.6 Cobra Waste Solutions may cancel this Agreement without prejudice to its rights under this Agreement including Delivery / Collection Charges where Cobra Waste Solutions upon attending the Site Address determines that access is restricted or not permitted, the gradient at the Site Address is dangerous or there are dangerous circumstances including circumstances that could pose occupational health and safety issues to persons in the vicinity of the suggested delivery point.
1.7 Cobra Waste Solutions is hereby authorised to terminate this Agreement and empty the contents of the Skip Bin on the Site Address at the sole risk of the Customer in the event the Skip Bin contains Prohibited Materials, has materials loaded beyond the height and capacity of the Skip Bin; has materials protruding from the Skip Bin or the Specified Fees have not been paid prior to delivery of the Skip Bin.
If anything is unclear or you have more questions, feel free to contact our customer support team by calling us on 1300 48 44 48.
Cobra Waste Solutions Management